Jili Games Privacy Policy – Pakistan Player Data Protection

1 Who We Are and How to Contact Us

This Privacy Policy is issued by jili games, the operator of jiligames.world, and applies to all players who use the platform. Jili games is the data controller responsible for the personal information you provide when registering and using the platform.

If you have any question, concern, or request related to your personal data, please contact our Data Protection team:

• Email: support@jiligames.world
• Live Chat: Available 24/7 on jiligames.world
• Response time: We aim to respond to all data-related queries within 48 hours.

By registering an account at jili games or continuing to use the platform, you confirm that you have read this Privacy Policy and agree to the processing of your personal data as described here.

2 What Personal Data Jili Games Collects

Jili games collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors. Here is a full breakdown:

3 How Jili Games Uses Your Personal Data

Every piece of personal data jili games collects is used for a specific, legitimate purpose. The table below shows the primary purposes and the legal basis for each:

• Account operation: To create, maintain, and manage your jili games account, verify your identity, and process your login. Without this we cannot provide the service.
• Payment processing: To accept deposits from your JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, or card payment method and send withdrawals back to your verified wallet. All payment processing is handled by PCI-compliant third-party gateways.
• Fraud prevention and security: To detect and prevent fraudulent account activity, multiple account creation, bonus abuse, money laundering, and unauthorised access. This includes automated monitoring of betting patterns and transaction behaviour.
• Responsible gaming: To monitor gaming activity and identify potential signs of problem gambling. Jili games uses anonymised gaming data to flag accounts that may benefit from a responsible gaming check-in from our support team.
• Customer support: To resolve queries, process complaints, and assist with any account-related issue raised through live chat, WhatsApp, or email.
• Legal compliance: To comply with applicable laws and regulatory requirements, including financial reporting, anti-money laundering obligations, and identity verification requirements where applicable.
• Platform improvement: To analyse aggregate usage data and improve the performance, stability, and game selection of the jili games platform. Individual player behaviour is anonymised for this purpose.
• Marketing communications (opted-in players only): To send bonus offers, promotional updates, and platform news to players who have explicitly opted in. You can withdraw consent at any time through your account settings or by contacting support.

Jili games does not use your personal data for any purpose beyond those listed above. If we intend to use your data for a new purpose in future, we will update this policy and notify you before doing so.

4 Payment Data and Financial Security

Given that jili games handles real-money transactions in Pakistani Rupees, the security of financial data is treated as the highest priority area of the platform's data protection approach.

• All payment flows at jili games are handled by PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processors. This means your card numbers, JazzCash mobile number, or Easypaisa wallet details pass directly to the payment gateway and are never stored on jili games servers.
• Transaction records – amounts, timestamps, payment methods used – are stored on jili games infrastructure in encrypted form and are accessible only to authorised staff for the purpose of resolving disputes and meeting regulatory obligations.
• Jili games applies the payment method matching rule: you may only withdraw to a payment method previously used for deposit or one formally verified by our support team. This protects against unauthorised withdrawal of funds by third parties who might gain access to your account.
• All deposits and withdrawals above certain thresholds may trigger an identity verification step. This is a standard anti-money laundering measure and does not imply any suspicion of wrongdoing by the player.

5 Who Jili Games Shares Your Data With

Jili games shares personal data only where strictly necessary. We do not sell personal data. The parties we may share your data with are limited to the following categories:

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, and banking partners receive the minimum data required to process your transaction. Each processor is bound by its own data protection obligations.
• Identity verification services: Where enhanced verification is required, your CNIC details and identity documents may be processed by a third-party KYC (Know Your Customer) service. These services are contractually bound to use your data only for verification purposes.
• Game providers: Game software providers – including Spribe (Aviator) and other certified developers – may receive anonymised player session data to support the operation of their games. No personally identifiable information is shared with game providers.
• Regulatory and legal authorities: Jili games will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by law or in response to a valid legal request.
• Fraud prevention networks: Anonymised risk signals (not personal identifiers) may be shared with industry fraud prevention services to protect the jili games platform and its players from fraudulent activity.

All third parties who receive personal data from jili games are required to handle it in accordance with applicable data protection standards. Jili games does not transfer personal data outside of its operational jurisdiction unless compelled by a valid legal obligation.

6 Cookies and Tracking Technologies

Jili games uses cookies and similar tracking technologies on the website and in the platform. Here is a straightforward explanation of what we use and why:

• Essential cookies: Required for the platform to function. These manage your login session, remember your language preference, and keep your account authenticated during a session. Without these cookies jili games cannot work.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and multiple-account creation. These do not track your activity outside of jiligames.world.
• Analytics cookies: Anonymised data about how players navigate jili games – which pages are visited, how long sessions last, and where errors occur – helps us improve the platform. No personal identity is attached to this data.
• Preference cookies: Store your display preferences and game settings so you don't have to reconfigure them each visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of jili games, including the ability to log in and place bets. Disabling analytics cookies will not affect platform functionality.

7 How Long Jili Games Keeps Your Data

Jili games retains personal data for as long as is necessary for the purpose it was collected, subject to any legal obligations that require longer retention. The following retention periods apply:

• Active account data: Retained for as long as your account is active. You can request account closure and data deletion at any time through our support team.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction, in accordance with standard financial record-keeping obligations.
• KYC and identity documents: Retained for five years from account closure or the date of the last transaction, whichever is later.
• Support interaction records: Retained for two years from the date of the interaction, to allow for resolution of any follow-up issues.
• Gaming activity logs: Retained for two years from the date of the activity for platform improvement and fraud detection purposes.
• Marketing opt-in records: Retained until you withdraw consent or close your account, whichever comes first.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

8 Your Privacy Rights as a Jili Games Player

As a player at jili games you have the following rights over your personal data. To exercise any of these rights, contact us at support@jiligames.world with the subject line "Data Rights Request". We will respond within 48 hours and fulfil valid requests within 30 days:

9 Children's Privacy

Jili games is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account at jili games, please contact support@jiligames.world immediately with the relevant account details.

Any account found to be held by a person under 18 will be closed immediately, all funds will be returned to the payment method used for deposit (after verification), and all personal data associated with the minor will be deleted except where retention is required to record the closure event for legal compliance purposes.

10 Policy Updates and Contact Details

Jili games reviews this Privacy Policy periodically and updates it when our data practices change or when legal or regulatory requirements demand it. When material changes are made, we will notify all registered players by SMS or email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page always reflects the most recent version.

Continuing to use jili games after the effective date of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any change, you may close your account and request deletion of your data by contacting our support team.

This Privacy Policy was last updated in January 2025 and applies to all players using jiligames.world and any associated mobile or progressive web app versions of the platform.